Shadow Development Refund Policy

We understand, sometimes the product or service just may not be for you.

Disclaimer

(a) Refunds can not be requested without probable cause.
(b)Any account that initiates a charge-back, dispute, or similar via a payment processor (without permission from us) will have their services automatically terminated and their account closed.
(c)A cancellation request does not guarantee a refund - a refund must be explicitly requested in a support ticket which is subject to our conditions below.

General Information

(a) All products, services, or similar that include any type of downloadable content are strictly and always non-refundable as soon as the downloadable content is available to the user.
(b) Please understand that you are responsible for your payment information. If someone obtains said information illegally and uses it to purchase contact from our store, we are not responsible for it. As a US based company, we understand that United States law requires banks to handle issues regarding theft of credit cards and money is insured by the the US government. Therefore, it is best to reach out to your bank regarding credit card fraud or similar. We will still provide case by case review of refund request regarding illegally accessed payment information.
(c) Automatic payments via PayPal or credit/debit card entered will be automatically cancelled upon receipt and confirmation of your cancellation request. However, you as a customer are responsible for cancelling any subscriptions created to us such as PayPal subscriptions immediately. We do understand that if you forget to ensure the cancellation went through the third-party services, such as PayPal, so we can and will refund all payments that occur by mistake of third-party system in regards to automatic payments.
(d) Please bear in mind that we evaluate all refund request on a case by case basis. This means that just because you feel that you should get a refund doesn't mean you are 100% going to revive it. We also expect you to have read over this document prior to requesting a refund.
(e) When it comes to commissions, the full initial, up-front, payment will not be refundable at any point prior to work on the commission beginning. The discuss of details between you and team member(s) does not count as work beginning, only actual development work counts. This means, when requesting a refund on a commission, you will only be able to request a partial refund on the initial payment depending on the progress.

Refund Requirements

General Requirements

    • Proof of Purchase Completion
    • Must be Account Holder
    • You did not receive any customer support.
        - This does not apply to products marked as "Legacy" or that has something to the effect of "no support provided" listed.

Store Product Requirements

    • Product doesn't have downloadable content.
    • The product is defective or unusable.
        - This does not apply to products marked as "Legacy" or something to the effect of "Out of Date".

Custom Commission Requirements

    • Downloadable content has not been provided.
    • The commission must be less then 40% completed.
    • Verbal or Written Contract broken by us. (Written takes priority over verbal.)
    • Deadlines were not met by any reasonable expectation.
        - No information during any written or verbal conversation about deadline changes or flexibility were had for this to be valid.

Refund Process

To request a refund you must either submit a refund request form or open a support ticket within our discord. Please allow us up to 10 days from the day you submit your request for us to fully process your request. Note, that 10 days does not include the actual payment processors delays or timelines on return your actual money, it is just the timeline for our team to validate or deny your request. Also, bear in mind, you must keep in active contact with us during the processing time as we will likely need to speak with you regarding details of the request. Failure to stay in contact could result in your request being halted or canceled.

Document Information

Last updated: 18 April, 2023
This document is subject to change at any point by SD Executives without notice.